Especialista en Servicio al Cliente Bilingüe (Inglés/Español)

Placements24; Torreón; Vor Ort; MXN 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Health benefits

Paid time off

Zusammenfassung

WhatJobs Direct in Torreón, Coahuila, is seeking a Bilingual Customer Service Specialist (English/Spanish) for an on-site role. You will handle inquiries, resolve issues, and provide comprehensive assistance to a diverse customer base in both languages, contributing to satisfaction and loyalty.

The successful candidate will excel in communication, document interactions in the CRM, and collaborate cross-functionally to ensure timely resolutions.

Qualifikationen

• Proven experience in a customer service or support role.
• Fluency in English and Spanish (spoken and written) is mandatory.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and standard office applications.
• On-site, team-oriented work.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Customer-focused attitude and commitment to delivering exceptional service.

Aufgaben

• Deliver outstanding customer service through phone, email, and potentially in-person interactions in both English and Spanish.
• Address and resolve customer inquiries, complaints, and technical issues effectively.
• Provide information about products, services, and company policies.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Collaborate with other departments to ensure timely resolution of customer problems.
• Identify opportunities for service improvement and provide feedback to management.
• Maintain a high standard of professionalism and customer care.
• Meet established performance metrics for response times and customer satisfaction.

Kenntnisse

Bilingual (EN/ES)

Customer service excellence

Communication skills

Team collaboration

Ausbildung

High school diploma

Associate's or Bachelor's degree a plus

Tools

CRM software

Office applications

Jobbeschreibung

About the Role

Our client, WhatJobs Direct, is actively recruiting a Bilingual Customer Service Specialist (English/Spanish) for their office in Torreón, Coahuila . This on-site role is crucial for ensuring that our client's diverse customer base receives exceptional support in both languages. You will handle inquiries, resolve issues, and provide comprehensive assistance, contributing to overall customer satisfaction and loyalty. If you are a fluent Spanish and English speaker with a passion for customer service and thrive in a collaborative office environment, this is an excellent career opportunity.

Key Responsibilities

• Deliver outstanding customer service through phone, email, and potentially in-person interactions in both English and Spanish.
• Address and resolve customer inquiries, complaints, and technical issues effectively.
• Provide information about products, services, and company policies.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Collaborate with other departments to ensure timely resolution of customer problems.
• Identify opportunities for service improvement and provide feedback to management.
• Maintain a high standard of professionalism and customer care.
• Meet established performance metrics for response times and customer satisfaction.

Requirements

• Proven experience in a customer service or support role.
• Full fluency in both spoken and written Spanish and English is mandatory.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM software and standard office applications.
• Ability to work effectively as part of an on-site team.
• High school diploma or equivalent required; associate's or bachelor's degree is a plus.
• Customer-focused attitude and a commitment to delivering exceptional service.

Benefits

Our client offers a competitive salary, comprehensive health benefits, and paid time off. You will work in a professional office setting in Torreón , with opportunities for professional growth and career advancement within the company. Training and development programs are provided to enhance your skills. Join a dynamic team dedicated to providing excellent customer experiences and contribute to the success of our client. We offer a stable work environment where your contributions are valued.