Agente de Soporte al Cliente - Atención Telefónica

Placements24; Cuernavaca; On-site; MXN 156,000 - 234,000; Full time

Benefits offered by this job

Competitive salary

Training programs

Positive work environment

Job summary

WhatJobs Direct is seeking a dedicated Agente de Soporte al Cliente to join their Cuernavaca team. You will handle inquiries, resolve issues, and ensure customer satisfaction, acting as the primary voice for clients in Spanish.

You will use clear communication, demonstrate empathy, and maintain CRM records while meeting service standards. This role offers growth opportunities in a supportive environment with ongoing training.

Qualifications

• Previous experience in customer service or call center.
• Excellent verbal and written communication in Spanish.
• Ability to handle high call and email volume.
• Willingness to work assigned shifts including weekends/evenings.
• Experience with CRM is a plus.

Responsibilities

• Handle a high volume of inbound calls and emails.
• Provide accurate information regarding products and services.
• Troubleshoot and resolve customer issues.
• Document interactions in the CRM system.
• Escalate complex issues when necessary.
• Strive for first-contact resolution.

Skills

Spanish fluency

Active listening

Problem solving

Patience & empathy

Communication skills

Time management

CRM software familiarity

Education

High school diploma or equivalent

Tools

CRM software

Computer literacy

Job description

About the Role

Our client, WhatJobs Direct , is actively searching for a dedicated and empathetic Agente de Soporte al Cliente to join their team in Cuernavaca, Morelos, MX . This role is fundamental to our client's mission of providing outstanding support and fostering lasting customer relationships. As an Agente de Soporte al Cliente, you will be the primary voice for customers, expertly handling their inquiries, addressing concerns, and ensuring their satisfaction with our client's extensive offerings. We are looking for an individual with exceptional communication skills, a knack for problem-solving, and a genuine desire to help others. This position is ideal for someone seeking a stable and rewarding career in a customer-facing role within a supportive environment. The position is based at our client's office in Cuernavaca, Morelos, MX , allowing for direct collaboration and immediate support.

Key Responsibilities

• Manage a high volume of inbound customer calls and emails.
• Provide accurate and comprehensive information regarding products and services.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Document all customer interactions and resolutions in the CRM system.
• Follow communication guidelines and company policies.
• Identify customer needs and suggest appropriate solutions or services.
• Escalate complex issues to the appropriate departments when necessary.
• Contribute to team goals and objectives for customer satisfaction.
• Maintain a high level of product knowledge through ongoing training.
• Strive to achieve first-contact resolution for all customer inquiries.

Requirements

• Previous experience in customer service, call center, or a similar client-facing role.
• Excellent verbal and written communication skills in Spanish.
• Strong active listening and problem-solving capabilities.
• Patience, empathy, and a customer-oriented attitude.
• Ability to work under pressure and manage time effectively.
• Proficiency with computers and common software applications.
• High school diploma or equivalent required.
• Experience with CRM software is a plus.
• Availability to work assigned shifts, including potential weekends or evenings.
• A commitment to providing excellent service at all times.

Benefits

• This role offers a competitive salary, opportunities for professional growth, training programs, and a positive work environment. Our client provides all necessary tools and resources to ensure your success. Join a company that values its employees and is dedicated to customer satisfaction in Cuernavaca, Morelos, MX .