Experto en Soporte al Cliente para Crecimiento

Placements24; Cuernavaca; On-site; MXN 156,000 - 234,000; Full time

Benefits offered by this job

Competitive salary

Training programs

Positive work environment

Job summary

WhatJobs Direct is seeking a dedicated Agente de Soporte al Cliente to join their Cuernavaca team. You will handle inquiries, resolve issues, and ensure customer satisfaction, acting as the primary voice for clients in Spanish.

You will use clear communication, demonstrate empathy, and maintain CRM records while meeting service standards. This role offers growth opportunities in a supportive environment with ongoing training.

Qualifications

• Previous experience in customer service or call center.
• Excellent verbal and written communication in Spanish.
• Ability to handle high call and email volume.
• Willingness to work assigned shifts including weekends/evenings.
• Experience with CRM is a plus.

Responsibilities

• Handle a high volume of inbound calls and emails.
• Provide accurate information regarding products and services.
• Troubleshoot and resolve customer issues.
• Document interactions in the CRM system.
• Escalate complex issues when necessary.
• Strive for first-contact resolution.

Skills

Spanish fluency

Active listening

Problem solving

Patience & empathy

Communication skills

Time management

CRM software familiarity

Education

High school diploma or equivalent

Tools

CRM software

Computer literacy

Job description

WhatJobs Direct is seeking a dedicated Agente de Soporte al Cliente to join their Cuernavaca team. You will handle inquiries, resolve issues, and ensure customer satisfaction, acting as the primary voice for clients in Spanish.

You will use clear communication, demonstrate empathy, and maintain CRM records while meeting service standards. This role offers growth opportunities in a supportive environment with ongoing training.