Rep Customer Service

Donaldson; Aguascalientes; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Donaldson is seeking a Customer Service Representative to focus on order processing and achieving exceptional customer satisfaction. You will communicate with customers via phone, email and chat, provide knowledgeable answers about product, pricing and availability, and work with internal departments to meet customers’ needs.

This role emphasizes data entry across platforms, strong organization, and the ability to manage multiple requests in a fast-paced environment while upholding equal

Formación

• At least 1 - 3 years' of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Highly organized, self-driven, with the ability to manage multiple opportunities in a fast-paced environment.

Responsabilidades

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.
• Interaction with different internal areas such as Credit & Collections, Planning, Transportation, Trade Compliance, and some others.

Conocimientos

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multitasking

Organizational skills

Descripción del empleo

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

The Customer Service Representative position is focus on taking care of the process order and achieve or exceed customer's satisfaction and developing strong relationships with external and internal customers.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Interaction with different internal areas such as Credit & Collections, Planning, Transportation, Trade Compliance, and some others.

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Highly organized, self-driven, with the ability to manage multiple opportunities in a fast-paced environment.

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.