Customer Service Representative

Donaldson; San Francisco de Los Romo; Presencial; MXN 201.000 - 335.000; Jornada completa

Descripción de la vacante

Donaldson is seeking a Customer Service Rep to support field sales, manufacturing plants, and external customers. The role centers on complex order entry and change orders, acting as a liaison among customers, Sales, and Plants.

The ideal candidate has prior customer service experience in manufacturing or distribution, strong data-entry skills, an associate degree or higher, and advanced-fluent English written and spoken abilities.

Formación

• Experience in manufacturing or distribution customer service.
• Strong data entry and organizational skills.
• Fluent English required.

Responsabilidades

• Processing complex, technical orders from customers and inside Sales and communicating with the plants.
• Processing and changing technical information on orders as a liaison between customers, sales, and plants in a timely and professional manner.
• Problem solve and know when to hand off more complex matters.
• Retain information and work in a fast paced/high volume environment.
• Prioritize workload across different programs and groups within the company.
• Answer phones in a professional and timely manner.

Conocimientos

Customer service

Order entry

Data entry

Communication

English (Fluent)

Educación

Associate1 degree or higher

Descripción del empleo

We bring out the best in each other, collaborating and leveraging our diverse expertise to drive innovation and achieve remarkable results.

Donaldson fosters collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

In this role as a Customer Service Rep, you will use your customer focus, business acumen, and technical aptitude to support field sales, manufacturing plants & external customers. This position will primarily focus on complex order entry and change orders and have a diverse range of responsibilities to support Donaldson Power Generation customers.

Role Responsibilities:

• Processing complex, technical orders from customers and inside Sales and communicating with the plants.
• Processing and changing technical information on orders as a liaison between customers, sales, and plants in a timely and professional manner.
• Being able to problem solve and know when to hand off more complex matters.
• Showing the ability to retain information and work in a fast paced/high volume environment.
• Prioritize workload as working in different programs and working with a variety of different groups within the company.
• Answer phones in a professional and timely manner.

Minimum Qualifications:

• Previous customer Service experience in Manufacturing or Distribution environment.
• Demonstrated organization skills and data entry accuracy.
• Associate’s degree or higher.
• Must: Advance-Fluent English both written and verbal.