Complex Orders Specialist – Customer Service

Donaldson; San Francisco de Los Romo; Presencial; MXN 201.000 - 335.000; Jornada completa

Descripción de la vacante

Donaldson is seeking a Customer Service Rep to support field sales, manufacturing plants, and external customers. The role centers on complex order entry and change orders, acting as a liaison among customers, Sales, and Plants.

The ideal candidate has prior customer service experience in manufacturing or distribution, strong data-entry skills, an associate degree or higher, and advanced-fluent English written and spoken abilities.

Formación

• Experience in manufacturing or distribution customer service.
• Strong data entry and organizational skills.
• Fluent English required.

Responsabilidades

• Processing complex, technical orders from customers and inside Sales and communicating with the plants.
• Processing and changing technical information on orders as a liaison between customers, sales, and plants in a timely and professional manner.
• Problem solve and know when to hand off more complex matters.
• Retain information and work in a fast paced/high volume environment.
• Prioritize workload across different programs and groups within the company.
• Answer phones in a professional and timely manner.

Conocimientos

Customer service

Order entry

Data entry

Communication

English (Fluent)

Educación

Associate1 degree or higher

Descripción del empleo

Donaldson is seeking a Customer Service Rep to support field sales, manufacturing plants, and external customers. The role centers on complex order entry and change orders, acting as a liaison among customers, Sales, and Plants.

The ideal candidate has prior customer service experience in manufacturing or distribution, strong data-entry skills, an associate degree or higher, and advanced-fluent English written and spoken abilities.