Customer Success & Order Specialist

Donaldson Company; Aguascalientes; Híbrido; MXN 223.000 - 335.000; Jornada completa

Descripción de la vacante

Donaldson Company is seeking a Customer Service Representative to handle order processes, ensure customer satisfaction, and build strong relationships with external and internal customers. The role involves direct customer contact via phone, email, and chat, addressing product questions, pricing, and availability, and coordinating with multiple internal departments to meet customer needs.

The position emphasizes data entry across platforms and a collaborative environment to support diverse teams

Formación

• At least 1–3 years of relevant work experience.
• Excellent phone etiquette and verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsabilidades

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.
• Interact with Credit & Collections, Planning, Transportation, Trade Compliance, and others.

Conocimientos

Customer service

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Organization

Herramientas

CRM software

ERP systems

Descripción del empleo

Donaldson Company is seeking a Customer Service Representative to handle order processes, ensure customer satisfaction, and build strong relationships with external and internal customers. The role involves direct customer contact via phone, email, and chat, addressing product questions, pricing, and availability, and coordinating with multiple internal departments to meet customer needs.

The position emphasizes data entry across platforms and a collaborative environment to support diverse teams