Renewable Energy Support Engineer (Hybrid)

DNV; Ciudad de México; Hybrid; MXN 698,690 - 1,048,035; Full time

Benefits offered by this job

Group health insurance plan

Group retirement plan with company match

Company-provided life insurance

Flexible work schedule

Job summary

DNV is looking for a Customer Support Engineer in Mexico City to provide technical support for cloud solutions in renewable energy. This position involves building long-term relationships with key customers, managing technical issues, and suggesting platform improvements.

The ideal candidate possesses a technical degree, two years of customer support experience, and strong communication skills in both English and technical contexts. The role offers a dynamic hybrid schedule with various benefits including health and retirement plans.

Qualifications

• Bachelor's degree in a technical field such as Renewable Engineering, Electronics, or Electrical Engineering.
• Minimum of two years' experience providing technical support to customers.
• Familiarity with communication networks and troubleshooting.

Responsibilities

• Act as the primary contact for customers providing technical support.
• Manage requests and incidents reported by customers.
• Suggest improvements for GPM platforms and manage documentation.

Skills

Customer-facing abilities

Effective communication

Troubleshooting

Team collaboration

Organizational skills

Technical knowledge in Renewable Energy

Education

Bachelor's degree in Renewable Engineering or similar

Tools

Microsoft Excel

SQL Databases

Job description

DNV is looking for a Customer Support Engineer in Mexico City to provide technical support for cloud solutions in renewable energy. This position involves building long-term relationships with key customers, managing technical issues, and suggesting platform improvements.

The ideal candidate possesses a technical degree, two years of customer support experience, and strong communication skills in both English and technical contexts. The role offers a dynamic hybrid schedule with various benefits including health and retirement plans.