Systems Reliability Engineer II — Hybrid Cloud

Nutanix; Ciudad de México; Híbrido; MXN 800.000 - 1.400.000; Jornada completa

Descripción de la vacante

Nutanix in Mexico City is seeking a Systems Reliability Engineer II to support our cloud solution, troubleshoot complex issues, and work with developers to drive product improvements. You will handle incident management, RCA, and collaborate with partners to improve ecosystem.

The role is hybrid, requiring on-site presence several days a week with remote work options, and you will collaborate with cross-functional teams across engineering, sales, and support.

Formación

• Excellent written and verbal communication across distributed teams.
• Customer-focused approach delivering high-quality support.
• Strong troubleshooting across virtualization, networking, Linux or cloud domains.
• Analytical and problem-solving capabilities.
• Fluent in English for cross-border collaboration.

Responsabilidades

• Work directly with customers to troubleshoot, debug, reproduce and resolve complex technical issues.
• Collaborate with developers to identify defects and opportunities for product improvement.
• Participate in incident management and root cause analysis for critical issues.
• Improve serviceability by testing new features and developing tools to scale deployments and auto-support infrastructure.
• Provide analysis of customer base to anticipate risks in the install base.
• Define product changes with the development team based on customer feedback.
• Collaborate with technology partners to resolve issues and push ecosystem improvements.
• Develop and contribute to knowledge bases and drive continuous improvement.
• Provide support on weekdays and off-hours on a rotating basis.

Conocimientos

Communication skills

Customer obsession

Troubleshooting

Analytical skills

English fluency

Experience (4+ years)

Educación

Engineering or Computer Science degree

Descripción del empleo

Nutanix in Mexico City is seeking a Systems Reliability Engineer II to support our cloud solution, troubleshoot complex issues, and work with developers to drive product improvements. You will handle incident management, RCA, and collaborate with partners to improve ecosystem.

The role is hybrid, requiring on-site presence several days a week with remote work options, and you will collaborate with cross-functional teams across engineering, sales, and support.