Remote Travel Concierge & Support Specialist

Sawmilldcllc; Región Centro; A distancia; MXN 711.000 - 914.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote

Full training

Growth opportunities

Travel-related perks

Supportive remote team

Descripción de la vacante

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home role involves handling travel queries, supporting itineraries, and ensuring a smooth, stress-free experience from start to finish.

The ideal candidate is organized, customer-focused, and comfortable working remotely in the travel industry, with strong communication skills and the ability to learn new tools quickly.

Formación

• Strong written and verbal communication skills.
• Customer service experience preferred.
• Highly organized, dependable, and detail-oriented.
• Able to work independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsabilidades

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Conocimientos

Written communication

Verbal communication

Customer service

Organization

Remote work

Learning agility

Descripción del empleo

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home role involves handling travel queries, supporting itineraries, and ensuring a smooth, stress-free experience from start to finish.

The ideal candidate is organized, customer-focused, and comfortable working remotely in the travel industry, with strong communication skills and the ability to learn new tools quickly.