Remote Travel Concierge & Support Specialist

Manatal; Región Centro; Remote; MXN 652,000 - 869,000; Full time

Benefits offered by this job

Remote work

Professional growth

Travel perks

Training program

Job summary

Prestige Travel Agency by Mich USA is seeking a detail‑oriented Travel Customer Service Representative to support clients through every travel stage in a 100% remote capacity. You will handle inquiries, bookings, and post‑trip follow‑ups to deliver a seamless experience.

Ideal candidates are service‑driven with passion for travel, strong communication, and the ability to manage multiple requests across platforms while maintaining high quality and personalized service.

Qualifications

• Excellent verbal and written communication.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning booking platforms.
• Reliable, proactive and able to manage multiple requests.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations, requirements and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel to ensure satisfaction.
• Address client concerns with empathy and professionalism.
• Maintain accurate documentation and update booking systems.

Skills

Communication

Customer service

Organization

Tech-savvy

Multitasking

Travel passion

Job description

Prestige Travel Agency by Mich USA is seeking a detail‑oriented Travel Customer Service Representative to support clients through every travel stage in a 100% remote capacity. You will handle inquiries, bookings, and post‑trip follow‑ups to deliver a seamless experience.

Ideal candidates are service‑driven with passion for travel, strong communication, and the ability to manage multiple requests across platforms while maintaining high quality and personalized service.