Remote Travel Concierge and Support Specialist

Almaaventurera; Puebla de Zaragoza; A distancia; MXN 240.000 - 384.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote

Full training

Growth opportunities

Industry discounts

Supportive remote team

Descripción de la vacante

Almaaventurera is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips in a 100% work-from-home role. You will assist clients with travel-related questions and ensure a smooth, stress-free experience from start to finish.

Ideal candidates are highly organized, enjoy helping people, and comfortable working remotely. Strong written and verbal communication, customer service experience, and the ability to learn new systems quickly are key.

Formación

• Strong written and verbal communication skills are essential.
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Responsabilidades

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Conocimientos

Written communication

Verbal communication

Customer service

Remote work

Organization

Learning new systems

Herramientas

CRM systems

Descripción del empleo

Almaaventurera is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips in a 100% work-from-home role. You will assist clients with travel-related questions and ensure a smooth, stress-free experience from start to finish.

Ideal candidates are highly organized, enjoy helping people, and comfortable working remotely. Strong written and verbal communication, customer service experience, and the ability to learn new systems quickly are key.