Remote Spanish-Speaking Customer Service Specialist

Kelly; Veracruz; Remote; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Attractive annual salary package

Comprehensive health and dental benefiт

Remote professional growth

Job summary

Kelly is seeking a Customer Service Specialist for a fully remote role. You will support customers across multiple channels, resolve inquiries, and ensure a high level of satisfaction from a home office.

The position emphasizes Spanish language proficiency, strong communication, and proficiency with CRM software and remote collaboration tools. A high school diploma is required, with a degree in a related field advantageous.

Qualifications

• Experience in a customer-facing role, preferably remote.
• Strong Spanish communication and active listening.
• Proficiency with CRM systems and collaboration tools.

Responsibilities

• Provide customer support across channels (email, phone, live chat).
• Diagnose and resolve issues with professionalism and efficiency.
• Educate customers on product features and best practices.
• Document customer interactions in CRM accurately.
• Identify trends and provide insights for service improvement.
• Contribute to knowledge base and training materials.
• Collaborate with remote teammates to meet goals.

Skills

Customer-facing experience

Spanish communication

Remote collaboration tools

Education

High school diploma

Related field degree (advantage)

Tools

CRM software

Remote work tools

Job description

Kelly is seeking a Customer Service Specialist for a fully remote role. You will support customers across multiple channels, resolve inquiries, and ensure a high level of satisfaction from a home office.

The position emphasizes Spanish language proficiency, strong communication, and proficiency with CRM software and remote collaboration tools. A high school diploma is required, with a degree in a related field advantageous.