Remote Spanish-Speaking Customer Support Associate

Copeland; Aguascalientes; Hybrid; MXN 167,000 - 257,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Career development

Remote work culture

Job summary

Copeland is seeking a Customer Support Associate for a fully remote role based in Mexico. You will handle inquiries via email, phone, and chat, resolve issues, and document interactions in the CRM system while maintaining high service standards.

The ideal candidate has experience in customer support, strong Spanish communication skills, and the ability to work independently in a remote setting with a reliable internet connection. This position offers competitive salary and growth opportunities.

Qualifications

• Previous experience in a customer support or service role.
• Excellent verbal and written communication skills in Spanish.
• Proficiency with CRM software and common customer service tools.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage time effectively in a remote setting.
• Must have a high school diploma or equivalent; college degree is advantageous.
• Reliable internet connection and a dedicated, quiet workspace.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Provide accurate information and effective solutions to customer issues.
• Troubleshoot technical problems and guide customers through resolution steps.
• Document all customer interactions and update records in the CRM system.
• Identify customer needs and proactively offer assistance.
• Collaborate with team members to improve service processes and customer satisfaction.
• Adhere to performance metrics and quality standards.

Skills

Communication skills

Remote work

CRM familiarity

Problem-solving

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Copeland is seeking a Customer Support Associate for a fully remote role based in Mexico. You will handle inquiries via email, phone, and chat, resolve issues, and document interactions in the CRM system while maintaining high service standards.

The ideal candidate has experience in customer support, strong Spanish communication skills, and the ability to work independently in a remote setting with a reliable internet connection. This position offers competitive salary and growth opportunities.