Remote Spanish-Speaking Customer Support Specialist

Ultimate.Ai; Xico; Remote; MXN 167,000 - 312,000; Full time

Benefits offered by this job

Health insurance

Remote work culture

Paid time off

Training & development

Job summary

NTT DATA Services is seeking a Customer Support Specialist to join a remote-first team serving clients across Mexico. You will handle inquiries via email, chat, and phone, resolving issues efficiently and maintaining accurate CRM records.

Ideal candidates have proven customer support experience, strong Spanish communication, and the ability to work independently in a remote setting while upholding data privacy and service standards.

Qualifications

• Proven experience in a customer support or similar client-facing role.
• Excellent written and verbal communication skills in Spanish.
• Proficiency with modern CRM software and ticketing systems.
• Strong problem-solving capabilities and attention to detail.

Responsibilities

• Provide high-quality customer support via email, chat, and phone channels.
• Address and resolve customer issues, questions, and concerns in a timely and accurate manner.
• Maintain detailed records of customer interactions and transactions within our CRM system.
• Educate customers on product usage, services, and best practices.
• Identify trends in customer issues and elevate feedback to relevant departments for product and service improvements.
• Contribute to the development of support documentation and knowledge base articles.
• Achieve and exceed KPIs for customer satisfaction and resolution times.
• Collaborate effectively with remote team members and cross-functional departments.
• Adhere to all company policies and procedures, ensuring data privacy and security.
• Proactively seek opportunities to improve the customer support process and customer experience.

Skills

Customer support experience

Spanish language

CRM software

Problem solving

Remote work discipline

Tools

CRM systems

Job description

NTT DATA Services is seeking a Customer Support Specialist to join a remote-first team serving clients across Mexico. You will handle inquiries via email, chat, and phone, resolving issues efficiently and maintaining accurate CRM records.

Ideal candidates have proven customer support experience, strong Spanish communication, and the ability to work independently in a remote setting while upholding data privacy and service standards.