Remote SMB Implementation Consultant

Gomotive; Monterrey; A distancia; MXN 380.000 - 580.000; Jornada completa

Descripción de la vacante

Motive seeks an Implementation Consultant to own end-to-end onboarding for SMB customers, delivering remote deployments with standardized plans and training. You will collaborate with Support, Sales, and Customer Success to reduce friction and drive measurable adoption across the Motive platform.

Based in Mexico, you will enable Spanish-language sessions, guide configuration, and monitor KPIs to ensure on-time go-lives and high CSAT.

Formación

• 2–4+ years in implementation, onboarding, or customer-facing delivery roles.
• Experience executing standardized, remote implementations with clear timelines and measurable outcomes.
• Strong project management skills: planning, prioritization, stakeholder communication, and risk management.
• Technical aptitude to guide configuration, troubleshoot common issues, and translate customer needs into product solutions.
• Customer-centric mindset with the ability to simplify complex concepts and drive adoption through practical training.
• Data-driven approach to track KPIs and continuously improve processes; comfortable working in CRM, ticketing, and documentation tools.

Responsabilidades

• Own a structured onboarding journey for lower-segment accounts, including discovery, configuration, training, and go-live confirmation.
• Deliver Spanish-language enablement (live sessions and recorded modules) covering product setup, workflows, and troubleshooting.
• Configure standard integrations and features (e.g., user roles, device provisioning, alerting, reporting templates) using repeatable playbooks.
• Proactively manage timelines, risks, and dependencies; escalating blockers and drive clear resolution paths.
• Track and report implementation KPIs (milestone completion, activation, user engagement) and document project artifacts for handoff.
• Run multi-customer cohorts when appropriate to increase throughput while maintaining quality and customer satisfaction.
• Collaborate with Sales and Customer Success to align scope, set expectations, and ensure smooth transitions post go-live.
• Capture customer feedback to inform product improvements and refine implementation playbooks for scale.

Conocimientos

Communication skills

Project management

Technical aptitude

CRM tools

KPI tracking

Herramientas

CRM systems

Ticketing systems

Documentation tools

Descripción del empleo

Motive seeks an Implementation Consultant to own end-to-end onboarding for SMB customers, delivering remote deployments with standardized plans and training. You will collaborate with Support, Sales, and Customer Success to reduce friction and drive measurable adoption across the Motive platform.

Based in Mexico, you will enable Spanish-language sessions, guide configuration, and monitor KPIs to ensure on-time go-lives and high CSAT.