Enterprise CSM — Remote ROI & Growth

Simetrik; México; A distancia; MXN 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Remote Work

Learning & development allowance ($500

2 Family days and 1 birthday day off

Descripción de la vacante

Simetrik is hiring a Customer Success Manager – Enterprise for Mexico with 100% remote work. You will own value realization across a portfolio of enterprise customers, ensuring platform adoption, measurable outcomes, and expansion opportunities.

You will lead executive-level conversations centered on ROI and strategic impact. The role requires 4+ years in SaaS/enterprise CS, fluency in English, and strong stakeholder management.

Formación

• Fluent in English (written and spoken); Spanish is a plus.
• Executive presence and ability to lead outcome-driven discussions with senior stakeholders.
• Analytical, data-driven mindset with experience using usage signals to build account strategies and ROI cases.
• High operational discipline and CRM documentation accuracy for renewal predictability.
• Commercial acumen: renewals, contract value, and expansion strategy, with ability to connect customer outcomes to revenue impact.

Responsabilidades

• Own the end-to-end customer journey for a portfolio of enterprise accounts.
• Build and maintain relationships with key stakeholders, including senior decision makers.
• Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
• Translate product usage and operational data into business-impact conversations (ROI, savings, efficiency).
• Identify expansion opportunities and partner with revenue leaders to execute land-and-expand strategies.
• Detect and mitigate risk early using health indicators, adoption signals, and stakeholder engagement.

Conocimientos

English fluency

Executive presence

Stakeholder management

Renewals & expansion mindset

Data-driven

CRM discipline

Educación

Bachelor’s degree in Business Administration, Marketing, Engineering, or related field

Herramientas

CRM (HubSpot/Salesforce)

Descripción del empleo

Simetrik is hiring a Customer Success Manager – Enterprise for Mexico with 100% remote work. You will own value realization across a portfolio of enterprise customers, ensuring platform adoption, measurable outcomes, and expansion opportunities.

You will lead executive-level conversations centered on ROI and strategic impact. The role requires 4+ years in SaaS/enterprise CS, fluency in English, and strong stakeholder management.