Servicenow Architect

Nordic Global; México; Remote; MXN 900,000 - 1,400,000; Full time

Job summary

Nordic Global in Mexico is seeking a Senior ServiceNow Architect to design and guide ServiceNow implementations across ITSM, CSM, SPM, and ITOM. You will shape enterprise data and application architecture roadmaps and lead architecture reviews from design through deployment.

In this role you will collaborate with clients, guide development teams, and ensure best practices, SDLC governance, and documentation. Remote-friendly with travel up to 25% and a focus on healthcare initiatives.

Qualifications

• Bachelor’s degree and 8 years of related experience, a master’s degree and 6 years of related experience, or 11 years of related experience and no degree.
• 7+ Year of Experience in the ServiceNow platform.
• Certified System Administrator (CSA) required.
• Certified Technical Architect (CTA) certification preferred.
• Certified Master Architect (CMA) preferred.
• Remote position.
• This position is open to candidates located in the United States or Mexico.
• Travel up to 25% of the time.
• Healthcare knowledge or knowledge of the ServiceNow HCLS and HCO products preferred.

Responsibilities

• Lead architecture design and specifications for ServiceNow deployments.
• Oversee integration and application development across ITSM, CSM, SPM, ITOM.
• Engage with clients and stakeholders to gather requirements and set roadmaps.
• Ensure SDLC adherence and document architecture and testing standards.
• Contribute to Nordic delivery standards and pre-sales discovery when needed.

Skills

ServiceNow architecture

CMDB & Workflows

Scripting & ACLs

Domain Separation

Glide API & Client Scripts

7+ Years ServiceNow

Education

Bachelor’s degree or higher

CSA certification

CTA certification

CMA certification

Tools

ServiceBridge

Job description

The Role

A ServiceNow Architect is responsible for providing high-level design and specifications for ServiceNow implementations. They lead development and implementation of ServiceNow applications in the area of ITSM, CSM, SPM, ITOM and other areas. They should have knowledge and experience of defining application and data architecture roadmaps for significant business / functional scopes. They oversee projects from an architecture design perspective through implementation. They provide leadership and advocacy, as well as providing hands‑on support as needed and assisting in troubleshooting/problem‑solving. They can help establish an enterprise‑wide technical architecture and implementation strategy setting the foundation for lasting success.

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strides to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Client & Stakeholder EngagementLead / Participate in Client Workshops to gather business & technical requirements / user storiesConsult customers and team members on industry and ServiceNow best practicesDeliver on Scoped Application Development and integrationsConfigure / Build Application UI and Workflows
• Requirements & AnalysisCollaborate and contribute to the creation, deployment, and maintenance of technical best practices and standardsAdhere to ServiceNow development standards
• Delivery & Implementation SupportDevelopment of required integrations components (SSO, LDAP, REST/SOAP Web Services)Service Catalog structuring and Portal Development (Widget configurations)Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standardsFollow SDLC best practices including those around proper testing and code documentationFollow the organization’s change management policy for all configuration changes, including vendor made changes
• Quality, Adoption & DocumentationEnsure solution designs support usability, scalability, and long‑term maintainability.Develop and contribute to client‑facing documentation including process documentation, training materials, and release notes.Document solution and integration models as relevant for project and client teams to consume.Leverage NOW Create documentation to drive alignment with ServiceNow standards and best practices.
• Internal ContributionContribute to the evolution of Nordic ServiceNow delivery standards, templates, and accelerators.Share knowledge and best practices within the ServiceNow communities of practice.Support practice leadership with estimation inputs, solution scoping, and pre‑sales discovery when needed.

Skills and Experience

• Deep knowledge of ServiceNow architecture and stack development objects (CMDB, Workflows, Scripting, ACLs, etc.
• Familiarity with modules like CSM, HCLS, ITSM, ITOM, HRSD, ITAM, and App Engine
• Familiarity with Service Bridge architecture
• Familiarity with Domain Separation architecture
• Glide API, Business Rule, Script Includes, UI Action, Client Scripts
• Generally, it requires a bachelor’s degree and 8 years of related experience, a master’s degree and 6 years of related experience, or 11 years of related experience and no degree.
• 7+ Year of Experience in the ServiceNow platform
• Certified System Administrator (CSA) required
• Certified Technical Architect (CTA) certification preferred
• Certified Master Architect (CMA) preferred

Other Knowledge, Skills and Abilities Required

• Leveraging generative AI to build and refine models is preferred
• Healthcare knowledge or knowledge of the ServiceNow HCLS and HCO products preferred
• Remote position
• This position is open to candidates located in the United States or Mexico
• Must be accessible and available to perform work functions at any time, including nights, weekends and holidays
• Travel up to 25% of the time

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.