Remote Senior ServiceNow Order Management Architect

Zaelab; Ciudad de México; Remote; MXN 900,000 - 1,500,000; Full time

Benefits offered by this job

Unlimited Vacation/PTO

Fully remote

Health benefits

Paid parental leave

Ongoing training

Flexible culture

Job summary

Zaelab in Mexico City seeks a Digital Consulting Architect to lead the architecture, design, and delivery of ServiceNow Order Management solutions for enterprise clients. You will translate complex business requirements into scalable platform designs and work with delivery, pre-sales, and practice teams.

You will engage with stakeholders, drive continuous improvements, and guide cross-functional teams to deliver high-value OM implementations with best practices and governance.

Qualifications

• 7+ years of experience in ServiceNow implementation, with at least 3+ years focused on Order Management (OM) architecture and delivery.
• Proven experience designing and deploying ServiceNow OM solutions including order decomposition, catalog integration, and fulfillment orchestration.
• Strong understanding of ServiceNow platform fundamentals — Flow Designer, IntegrationHub, Service Catalog, CMDB, and Scripted APIs.

Responsibilities

• Lead end-to-end architecture and design of ServiceNow Order Management solutions, including order capture, decomposition, and fulfillment workflows.
• Facilitate discovery workshops with client stakeholders to gather requirements and translate them into scalable OM designs.
• Guide configuration of ServiceNow OM modules including order decomposition rules, fulfillment tasks, SLA management, and catalog-driven flows.
• Define integration strategies between ServiceNow OM and external systems (CRM, ERP, billing) using REST/SOAP APIs and IntegrationHub.
• Provide hands-on technical leadership to delivery teams, conduct design reviews and enforce platform governance.
• Act as the primary technical point of contact for client architects and product owners, communicating decisions clearly.
• Identify opportunities to optimize order lifecycle processes and contribute to internal accelerators and reusable assets.

Skills

ServiceNow Architecture

Order Management

Integration Design

Stakeholder Management

Technical Leadership

Communication

Education

Bachelor's degree in CS/Engineering

ServiceNow CIS/CAA certification

Tools

REST APIs

SOAP APIs

IntegrationHub

Flow Designer

CMDB

Job description

Zaelab in Mexico City seeks a Digital Consulting Architect to lead the architecture, design, and delivery of ServiceNow Order Management solutions for enterprise clients. You will translate complex business requirements into scalable platform designs and work with delivery, pre-sales, and practice teams.

You will engage with stakeholders, drive continuous improvements, and guide cross-functional teams to deliver high-value OM implementations with best practices and governance.