Remote Senior Client Delivery Lead

Pavago; México; Remote; MXN 1,200,000 - 1,800,000; Full time

Job summary

Pavago is seeking a Client Delivery Manager to own client relationships and delivery across engagements. You’ll partner with U.S. executives and internal teams to translate needs into actionable plans, track milestones, and ensure measurable business value.

This remote role requires executive presence, strong English, and ability to work U.S. hours from Mexico. You will manage roadmaps, coordinate delivery, identify risks, and identify opportunities for account growth while maintaining thorough

Qualifications

• 3–5+ years of experience in engagement management, program/project management, business development, management consulting, client delivery, or technical account management.
• Experience in an agency, SaaS, technology, or consulting environment is preferred.
• Experience working with mid-market businesses is a plus.
• Exceptional spoken and written English, with the ability to communicate confidently with U.S. executives.
• Strong executive presence and the ability to operate as a senior delivery partner rather than a junior account representative.
• Sound business judgment, including the ability to weigh trade-offs and prioritize under ambiguity.
• Comfort reasoning about APIs, software workflows, and automation concepts, with the willingness and ability to learn technical concepts quickly.
• Strong organizational skills and disciplined project tracking.
• Excellent written follow-through, documentation, and stakeholder communication.
• Availability to work overlapping U.S. business hours, preferably Eastern or Central Time.

Responsibilities

• Own client relationships and delivery across a portfolio of engagements.
• Serve as trusted partner to executive stakeholders and manage programs from planning through delivery.
• Translate client needs into actionable problem statements and coordinate with internal engineering teams.
• Frame updates around ROI, time saved, operational improvements, and risk reduction.
• Track progress against engagement objectives and maintain thorough documentation and records.

Skills

Client relationship management

Executive presence

English proficiency

Delivery leadership

Project tracking

APIs & automation concepts

Decision making

Stakeholder communication

Ambiguity handling

Job description

Pavago is seeking a Client Delivery Manager to own client relationships and delivery across engagements. You’ll partner with U.S. executives and internal teams to translate needs into actionable plans, track milestones, and ensure measurable business value.

This remote role requires executive presence, strong English, and ability to work U.S. hours from Mexico. You will manage roadmaps, coordinate delivery, identify risks, and identify opportunities for account growth while maintaining thorough