Remote Client Success Lead (SMB Onboarding)

TurnKey Labs, Inc.; México; A distancia; MXN 550.000 - 750.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health/Sport budget

Remote work

Flexible PTO

Global offices

Fun, positive, collaborative env

Descripción de la vacante

Headspace Health is seeking a Client Success professional to onboard clients, drive adoption and demonstrate ongoing value. You will manage client relationships, respond to inquiries, and coordinate cross-functional support to ensure successful program launches.

The role emphasizes English fluency, strong communication, analytical thinking, and a proactive, team-first mindset in a remote, fast-paced startup environment.

Formación

• 2–4 years in Customer Success, Project Management, Relationship Management, Account Management, Program Administrator, or similar role.
• Exceptional communication skills, highly organized, collaborative and detail oriented.
• 100% fluent in English.
• Empathetic, positive attitude with a desire to help our clients, colleagues and cross-functional partners reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights.

Responsabilidades

• Understand and deliver Headspace's SMB service model to clients who buy Headspace Core.
• Enable successful roll-out of Headspace Core to clients' employees, building out project timelines and managing the delivery and launch of the programs.
• Represent the voice of the client to inform our service model, sales process and product roadmap.
• Manage the relationship with Headspace clients; including responding to inquiries from clients about Headspace Core service, troubleshooting issues for clients, etc.
• Work closely with other internal departments in support of clients.
• Work with third-parties on behalf of clients, including consultants, eligibility vendors, etc.
• Maintain client-related documentation in all appropriate internal systems, including Salesforce.com.
• Identify areas of operational inefficiency and help improve and evolve the SMB service model.
• Successfully execute client renewals.

Conocimientos

Client Success

Project Management

Relationship Management

Fluent English

Communication

Data Analysis

PowerPoint/Keynote

Herramientas

Salesforce

Descripción del empleo

Headspace Health is seeking a Client Success professional to onboard clients, drive adoption and demonstrate ongoing value. You will manage client relationships, respond to inquiries, and coordinate cross-functional support to ensure successful program launches.

The role emphasizes English fluency, strong communication, analytical thinking, and a proactive, team-first mindset in a remote, fast-paced startup environment.