Remote Receptionist - Roofing & Custom Home Services

Pavago; México; Remote; MXN 201,000 - 312,000; Full time

Job summary

Pavago is seeking a confident Remote Receptionist to support a roofing and custom home services business. This full‑time, remote role focuses on inbound and outbound calls, appointment bookings, and careful note‑taking to keep the pipeline current.

You will be the first voice customers hear, answering questions, qualifying interests, and arranging site visits with the appropriate team. A reliable home office setup and strong English communication are essential to succeed.

Qualifications

• Significant phone-based experience in receptionist or call center roles.
• Experience handling inbound and outbound calls with confidence.
• Ability to conduct cold calls with minimal supervision.
• Strong spoken and written English fluency.
• Clear pronunciation and active listening skills.
• Experience logging calls and managing appointments in scheduling/CRM tools.
• Reliable home office setup with stable internet and quiet workspace.

Responsibilities

• Handle calls from leads and respond to website submissions.
• Qualify inquiries and schedule appointments with the team.
• Proactively follow up with interested prospects.
• Maintain an accurate lead pipeline with notes and outcomes.
• Represent the brand warmly and professionally on calls.
• Log every interaction and keep CRM/ scheduling up to date.

Skills

Phone-based communication

Inbound & outbound calls

Active listening

English fluency

CRM/logging calls

Appointment scheduling

Tools

CRM tools

Scheduling tools

Job description

Pavago is seeking a confident Remote Receptionist to support a roofing and custom home services business. This full‑time, remote role focuses on inbound and outbound calls, appointment bookings, and careful note‑taking to keep the pipeline current.

You will be the first voice customers hear, answering questions, qualifying interests, and arranging site visits with the appropriate team. A reliable home office setup and strong English communication are essential to succeed.