Remote Podcast Production Client Success Manager

Pavago; México; Remote; MXN 724,000 - 1,086,000; Full time

Job summary

Pavago is seeking a proactive Client Success Specialist to support professional clients, mainly attorneys, for a podcasting and content production service. You will guide clients from onboarding through ongoing production, serving as their primary contact, and ensuring a smooth, friendly experience.

The role emphasizes strong organization, assertive follow-ups, and the ability to manage multiple client needs remotely, with reliable tech setup and a professional workspace.

Qualifications

• Proven experience in customer service or client success.
• Experience working with professional clients preferred (e.g., attorneys).
• Excellent written and verbal English communication.

Responsibilities

• Onboard new clients and guide them through workflows.
• Serve as primary point of contact for assigned clients.
• Answer questions and address concerns promptly and professionally.
• Resolve issues related to payments, content selection, and reports.
• Schedule podcast recordings and track production timelines.
• Coordinate with internal teams to keep projects moving smoothly.
• Check in with clients to ensure they are progressing and satisfied.

Skills

Customer service

Client management

English communication

Remote work

Organization

Tools

Workflow monitoring software

Job description

Pavago is seeking a proactive Client Success Specialist to support professional clients, mainly attorneys, for a podcasting and content production service. You will guide clients from onboarding through ongoing production, serving as their primary contact, and ensuring a smooth, friendly experience.

The role emphasizes strong organization, assertive follow-ups, and the ability to manage multiple client needs remotely, with reliable tech setup and a professional workspace.