Remote-Ready Inbound Guest Support

MVC Mexico Call Center; Ciudad de México; Híbrido; MXN 156.000 - 268.000; Jornada completa

Descripción de la vacante

Marriott Vacations Worldwide is seeking a Guest Services Representative in Mexico City to handle inbound guest calls, resolve inquiries, and assist with reservation changes. You will maintain brand standards, use effective listening, and provide accurate information about facilities, services, and area offerings.

The role emphasizes courteous communication, teamwork, and adherence to quality assurance. A training in-office setup with future work-from-home opportunities is described.

Formación

• Analytical skills to assess guest needs and resolve concerns.
• Strong interpersonal abilities to build rapport with guests.
• Customer service orientation focused on quality and accuracy.
• Effective communication and active listening in a fast-paced environment.

Responsabilidades

• Inbound guest calls with high quality service and clear communication.
• Assist guests with rescheduling reservations and inquiries.
• Coordinate with Sales, Data Administration, Accounting as needed.
• Maintain guest privacy and protect company information.
• Follow all policies and maintain professional language and etiquette.

Conocimientos

Analytical Skills

Interpersonal Skills

Customer Service Orientation

Team Work

Communication

Listening

Telephone Etiquette

English Language Proficiency

Educación

High school diploma/G.E.D.

Descripción del empleo

Marriott Vacations Worldwide is seeking a Guest Services Representative in Mexico City to handle inbound guest calls, resolve inquiries, and assist with reservation changes. You will maintain brand standards, use effective listening, and provide accurate information about facilities, services, and area offerings.

The role emphasizes courteous communication, teamwork, and adherence to quality assurance. A training in-office setup with future work-from-home opportunities is described.