Bilingual Premium Travel Concierge

newcomienzos; Ciudad de México; Híbrido; MXN 348.000 - 417.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid onboarding and training

Hybrid work arrangements

Career-growth opportunities in an intl

Descripción de la vacante

New Comienzos WorkForce seeks a bilingual Premium Travel Services Agent in Mexico City to support premium U.S.-based customers in a high-volume travel environment. You will create and service domestic and international reservations, design personalized itineraries, and resolve time-sensitive issues with a focus on elevated service.

The role requires English and Spanish proficiency, flexibility for rotating shifts, and the ability to work in a hybrid onsite schedule in Mexico City.

Formación

• Advanced spoken and written English and Spanish.
• High school diploma or equivalent.
• Professional experience in travel reservations, bookings, changes, cancellations, hospitality, call centers, or another closely related customer-service environment.
• Ability to communicate naturally and professionally with U.S.-based customers.
• Strong knowledge of customer service, active listening, and problem resolution.
• Ability to remain composed and solution-oriented during urgent or stressful travel situations.
• Strong computer skills and the ability to work across multiple systems.
• Excellent attention to detail, accuracy, organization, and follow-through.
• Availability to work rotating shifts, including nights, weekends, and holidays when required.
• Ability to meet the hybrid onsite schedule in Mexico City.

Responsabilidades

• Deliver exceptional service through high-volume inbound customer calls.
• Create and manage domestic and international reservations for flights, hotels, and car rentals.
• Design personalized itineraries based on customer preferences, priorities, and travel needs.
• Explain travel options, benefits, policies, and premium services clearly and accurately.
• Process booking changes, cancellations, and service requests with attention to detail.
• Resolve travel disruptions and customer concerns with empathy, urgency, and ownership.
• Navigate multiple booking, customer-service, and account systems simultaneously.
• Protect confidential customer, payment, and travel information.
• Follow all applicable quality, security, compliance, and servicing procedures.
• Meet established performance expectations for quality, productivity, customer satisfaction, accuracy, and schedule adherence.

Conocimientos

Advanced spoken and written English &

Educación

High school diploma or equivalent

Herramientas

Global distribution systems

CRM systems

Travel booking platforms

Ticketing tools

Descripción del empleo

New Comienzos WorkForce seeks a bilingual Premium Travel Services Agent in Mexico City to support premium U.S.-based customers in a high-volume travel environment. You will create and service domestic and international reservations, design personalized itineraries, and resolve time-sensitive issues with a focus on elevated service.

The role requires English and Spanish proficiency, flexibility for rotating shifts, and the ability to work in a hybrid onsite schedule in Mexico City.