Remote Travel Reservations Specialist

InterContinental Hotels Group; Ciudad de México; A distancia; MXN 167.000 - 301.000; Jornada completa

Descripción de la vacante

InterContinental Hotels Group seeks a customer-focused agent to provide multilingual reservation support from a remote setup in Mexico. You will engage guests in Portuguese, English and Spanish, educate them about our brands, and drive loyalty through personalized service.

Ideal candidates have call center or sales experience, strong communication skills, and the ability to navigate multiple systems while maintaining an upbeat, professional tone.

Formación

• Strong customer service and sales skills with a sales-oriented approach.
• Bilingual communication skills in English, Spanish, and Portuguese is a plus.
• Experience in call center or sales-driven roles preferred.

Responsabilidades

• Provide multilingual reservation solutions in Portuguese, English and Spanish.
• Deliver warm, brand-aligned guest experiences and education on products.
• Navigate multiple web-based systems to manage guest requests efficiently.
• Maintain professionalism, time discipline and adaptability in a remote setup.

Educación

High school diploma

Tourism degree preferred

Herramientas

CRM systems

Call center software

Web navigation

Descripción del empleo

InterContinental Hotels Group seeks a customer-focused agent to provide multilingual reservation support from a remote setup in Mexico. You will engage guests in Portuguese, English and Spanish, educate them about our brands, and drive loyalty through personalized service.

Ideal candidates have call center or sales experience, strong communication skills, and the ability to navigate multiple systems while maintaining an upbeat, professional tone.