Customer Experience Representative-Mexico

xperiencexscapetravels; Ciudad de México; A distancia; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

xperiencexscapetravels is seeking a Customer Experience Representative to support clients with vacation planning, reservations, and general travel inquiries. This role emphasizes helping people, attention to detail, and a flexible opportunity within the travel industry.

No prior travel experience is required as training and support are provided. Remote opportunities are available with both part-time and full-time options, and you will be guided through established procedures to ensure a smooth

Formación

• Strong customer service and communication skills.
• Comfortable using a computer, email, and basic online tools.
• Organized, reliable, and able to follow instructions.
• Ability to work independently and meet deadlines.
• Prior customer service experience is helpful but not required.

Responsabilidades

• Assist clients with travel questions via email, phone, and online systems
• Help process travel reservations and service requests
• Provide accurate information on destinations, accommodations, and travel policies
• Maintain clear and professional communication with clients
• Follow established procedures to ensure a smooth customer experience
• Document client interactions accurately in internal systems

Conocimientos

Customer service

Communication

Organization

Independence

Results-oriented

Herramientas

Email

Online tools

Descripción del empleo

Job Description

We are seeking a Customer Experience Representativeto support clients with vacation planning, reservations, and general travel-related inquiries. This role is ideal for someone who enjoys helping people, is detail-oriented, and wants a flexible opportunity within the travel industry.

You do not need prior travel experience — training and support are provided.

Key Responsibilities

• Assist clients with travel questions via email, phone, and online systems

• Help process travel reservations and service requests

• Provide accurate information on destinations, accommodations, and travel policies

• Maintain clear and professional communication with clients

• Follow established procedures to ensure a smooth customer experience

• Document client interactions accurately in internal systems

Qualifications

• Strong customer service and communication skills

• Comfortable using a computer, email, and basic online tools

• Organized, reliable, and able to follow instructions

• Ability to work independently and meet deadlines

• Prior customer service experience is helpful but not required

Work Schedule & Location

• Flexible scheduling options

• Remote opportunities available

• Part-time and full-time availability depending on workload

What We Offer

• Training and ongoing support

• Opportunity to work within the travel industry

• Flexible work environment

• Performance-based growth opportunities

• Supportive team culture focused on service and professionalism