Remote Partner Success Specialist

Resolv Global; Irapuato; Remote; MXN 152,000 - 177,000; Full time

Job summary

Resolv Global is seeking a Partner Support Specialist to lead client onboarding, drive adoption, and manage complex conversations from start to finish. You will collaborate with Sales, Operations, Product, and Engineering to diagnose issues, provide solutions, and prevent churn.

This fully remote role requires strong communication and ownership. Ideal candidates bring 2+ years in SaaS Customer Success or similar roles, experience with onboarding and remote demos, and a proven ability to

Qualifications

• 2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or similar client-facing role.
• Experience onboarding customers and leading remote demos, walkthroughs, or training sessions.
• Comfort working inside software platforms and learning new technical workflows quickly.
• Ability to troubleshoot problems and distinguish symptoms from root causes.
• Confident communicating with clients at different levels and taking ownership.

Responsibilities

• Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A.
• Become a trusted point of contact for clients after launch.
• Monitor client adoption and identify issues before they escalate.
• Respond quickly when a client is blocked or needs immediate assistance.
• Lead difficult client conversations with empathy and sound judgment.
• Troubleshoot workflow, platform, and process issues.
• Ask diagnostic questions and identify root causes.
• Translate client issues into actionable information for Product, Engineering, and Operations.
• Track open issues through resolution and prevent gaps.
• Gather client feedback and identify recurring pain points.
• Help improve processes, documentation, and client success playbooks.
• Identify renewal, expansion, and upsell opportunities in partnership with Sales.
• Manage multiple client conversations, projects, and priorities simultaneously.

Skills

SaaS Customer Success

Client onboarding

Remote collaboration

Problem solving

Ownership

Organization

Multi-account management

Communication

Tools

CRM systems

Ticketing systems

Support platforms

Implementation tools

Job description

Resolv Global is seeking a Partner Support Specialist to lead client onboarding, drive adoption, and manage complex conversations from start to finish. You will collaborate with Sales, Operations, Product, and Engineering to diagnose issues, provide solutions, and prevent churn.

This fully remote role requires strong communication and ownership. Ideal candidates bring 2+ years in SaaS Customer Success or similar roles, experience with onboarding and remote demos, and a proven ability to