Remote Partner Success Specialist

Resolv Global; Mérida; Remote; MXN 136,000 - 193,000; Full time

Job summary

Resolv Global is seeking a Partner Support Specialist to manage client relationships from onboarding through resolution in a fully remote role. You will lead conversations, train clients, troubleshoot issues, and own the client experience end-to-end while coordinating with Sales, Operations, Product and Engineering.

Ideal candidates will stay calm under pressure, learn software quickly, communicate clearly, and proactively identify renewal or upsell opportunities, while maintaining strong

Qualifications

• 2+ years in SaaS customer success, partner success or similar client-facing roles.
• Experience onboarding customers and leading remote demos or trainings.
• Comfortable with software platforms and rapid learning of new workflows.
• Ability to troubleshoot and identify root causes.
• Excellent communication across client levels.
• Strong ownership and accountability.

Responsibilities

• Onboard new clients via kickoff calls, live walkthroughs, and training sessions.
• Be the trusted post-launch contact for clients.
• Monitor adoption and flag issues early before escalation.
• Respond quickly when clients are blocked or frustrated.
• Lead difficult client conversations with empathy and sound judgment.
• Troubleshoot workflow, platform, and process issues.
• Ask diagnostic questions and identify root causes.
• Translate client issues into actionable insights for Product/Engineering/Operations.
• Track open issues through resolution and prevent gaps.
• Gather feedback and surface recurring pain points.
• Help improve processes, docs, and client success playbooks.
• Identify renewal/expansion opportunities with Sales.
• Manage multiple client conversations and priorities concurrently.

Skills

SaaS Experience

Onboarding Demos

Remote Communication

Ownership

Multi-tasking

Organizational Skills

Problem Solving

Customer Success

Tools

CRM Systems

Ticketing Systems

Job description

Resolv Global is seeking a Partner Support Specialist to manage client relationships from onboarding through resolution in a fully remote role. You will lead conversations, train clients, troubleshoot issues, and own the client experience end-to-end while coordinating with Sales, Operations, Product and Engineering.

Ideal candidates will stay calm under pressure, learn software quickly, communicate clearly, and proactively identify renewal or upsell opportunities, while maintaining strong