Remote Partner Success Lead

Resolv Global; San Luis Potosí; A distancia; MXN 150.000 - 199.000; Jornada completa

Descripción de la vacante

Resolv Global is seeking a Partner Support Specialist who does more than answer questions and manage tickets. This high-ownership, client‑facing role requires you to lead conversations, onboard and train clients, troubleshoot problems, and own issues from start to finish.

You will work with clients and internal teams across Sales, Operations, Product, and Engineering. Be ready for urgent calls, ask the right questions, and move toward a resolution.

Formación

• 2+ years of SaaS Customer Success, Partner Success, Implementation, Account Management, or similar client-facing role.
• Experience onboarding customers and leading remote demos, walkthroughs, or training sessions.
• Comfort working inside software platforms and learning new technical workflows quickly.
• Able to troubleshoot problems and distinguish symptoms from root causes.
• Confident communicating with clients at different levels and taking ownership.
• Highly organized with strong follow-through and ability to manage multiple accounts.

Responsabilidades

• Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A.
• Become a trusted point of contact for clients after launch.
• Monitor client adoption and identify potential issues early.
• Respond quickly when a client is blocked or needs immediate assistance.
• Lead difficult client conversations with empathy and sound judgment.
• Troubleshoot workflow, platform, and process issues and identify root causes.
• Translate client issues into actionable information for Product, Engineering, and Ops.
• Track open issues through resolution and ensure nothing falls through cracks.
• Gather client feedback and identify recurring pain points.
• Suggest process improvements and update client success playbooks.
• Identify renewal, expansion, and upsell opportunities with Sales.

Conocimientos

SaaS Customer Success

Onboarding

Remote demos

Troubleshooting

Communication

Ownership

Multitasking

Organization

CRM familiarity

Ticketing tools

Herramientas

Microsoft Teams

Office 365

Descripción del empleo

Resolv Global is seeking a Partner Support Specialist who does more than answer questions and manage tickets. This high-ownership, client‑facing role requires you to lead conversations, onboard and train clients, troubleshoot problems, and own issues from start to finish.

You will work with clients and internal teams across Sales, Operations, Product, and Engineering. Be ready for urgent calls, ask the right questions, and move toward a resolution.