Remote Outbound Sales & Appointment Specialist

Royal York Property Management, inc.; Puebla de Zaragoza; Hybrid; MXN 539,000 - 674,000; Full time

Job summary

Royal York Property Management is seeking an Outbound Call Center Representative to contact residential property owners about its rental-guarantee program. You will qualify leads and arrange live transfers, using an autodialer to reach owners during U.S. Eastern Time business hours.

Required: 3+ years in outbound calling, dialer experience, objection handling, and strong English communication. This is a remote, full-time role with international scope and CAD compensation of 40k–50k annually.

Qualifications

• Three or more years in outbound call centre, telesales, appointment setting, lead generation, or live transfers.
• Experience using an automatic or predictive dialer.
• Strong objection-handling and telephone communication skills.
• Experience working toward call, transfer, appointment, conversion, or sales targets.
• Clear and professional spoken English.
• Full-time availability during U.S. Eastern Time business hours.

Responsibilities

• Make continuous outbound calls through an automatic dialer.
• Deliver clear and professional call openings.
• Introduce Royal York and the rental-guarantee program.
• Ask questions about the owner and their rental property.
• Confirm the number of rental properties and occupancy status.
• Explain the program’s C$100 monthly cost and potential value.
• Respond to owners who are busy, skeptical, uninterested, or upset.
• Explain why the program must be active before a covered default.
• Ask qualified owners to complete an immediate live transfer.
• Record accurate call notes and dispositions.
• Follow campaign scripts and opt-out procedures.
• Meet hourly and daily call and transfer targets.

Skills

Outbound calls

Dialer usage

Objection handling

Target achievement

English communication

CRM usage

Coaching receptiveness

Live transfers

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Job description

Royal York Property Management is seeking an Outbound Call Center Representative to contact residential property owners about its rental-guarantee program. You will qualify leads and arrange live transfers, using an autodialer to reach owners during U.S. Eastern Time business hours.

Required: 3+ years in outbound calling, dialer experience, objection handling, and strong English communication. This is a remote, full-time role with international scope and CAD compensation of 40k–50k annually.