Remote Outbound Call Specialist Live Transfers

Royal York Property Management, inc.; Ciudad de México; Hybrid; MXN 539,000 - 674,000; Full time

Job summary

Royal York Property Management, inc. is hiring Outbound Call Center Representatives to speak with residential property owners about its rental-guarantee program.

You will contact company-provided owner leads through an automatic dialer, explain the program, ask qualification questions, respond to objections, and connect qualified owners with a Royal York sales representative for a live transfer. The role focuses on turning calls into qualified transfers while meeting hourly and daily targets;

Qualifications

• Three or more years of experience in an outbound call centre, telesales, appointment setting, lead generation, consumer qualification, or live transfers.
• Experience using an automatic or predictive dialer.
• Strong objection-handling and telephone communication skills.
• Experience working toward call, transfer, appointment, conversion, or sales targets.
• Clear and professional spoken English.
• The ability to remain calm with skeptical, impatient, or difficult property owners.
• Strong listening skills and the ability to adjust your response.
• Accurate CRM, call-note, and disposition habits.
• The ability to receive coaching and apply feedback.
• Full-time availability during U.S. Eastern Time business hours.

Responsibilities

• Make continuous outbound calls through an automatic dialer.
• Deliver clear and professional call openings.
• Introduce Royal York and the rental-guarantee program.
• Ask questions about the owner and their rental property.
• Confirm the number of rental properties and occupancy status.
• Explain the program’s C$100 monthly cost and potential value.
• Respond to property owners who are busy, skeptical, uninterested, or upset.
• Explain why the program must be active before a covered default.
• Ask qualified property owners to complete an immediate live transfer.
• Record accurate call notes and dispositions.
• Follow campaign scripts, qualification rules, and opt-out procedures.
• Meet hourly and daily call and transfer targets.

Skills

Outbound call centre

Telesales

Appointment setting

Lead generation

Consumer qualification

Live transfers

Tools

Predictive dialer

Job description

Royal York Property Management, inc. is hiring Outbound Call Center Representatives to speak with residential property owners about its rental-guarantee program.

You will contact company-provided owner leads through an automatic dialer, explain the program, ask qualification questions, respond to objections, and connect qualified owners with a Royal York sales representative for a live transfer. The role focuses on turning calls into qualified transfers while meeting hourly and daily targets;