Remote Operations Specialist — AI Automation & Support

Pearl; Xico; Remote; MXN 894,000 - 1,341,000; Full time

Benefits offered by this job

Competitive Salary

Remote Work: Fully remote

Team Incentives

Generous PTO

Health Coverage for PH-based talents

Direct Mentorship

Learning & Development

Global Networking

Job summary

Pearl Talent in the US healthcare tech space is seeking an Operations Coordinator. This fully remote role covers customer support, process documentation, AI automation, and partner operations across LATAM or the Philippines, with a Wed-Sun 9:00 AM–6:00 PM PST schedule.

You’ll use Intercom, Slack, and Notion to support clients, document SOPs, and build AI-driven workflows that lower manual work and increase deflection, with HIPAA training provided.

Qualifications

• 2+ years in customer support operations at a startup or scale-up.
• Direct customer-facing support via chat, email, or tickets.
• Hands-on Intercom experience (inbox, help center, macros, or workflows).
• Built automated support/operations workflows with measurable results.
• Created SOPs and knowledge base content in Notion.
• Available 9:00 AM – 6:00 PM PST, Wed–Sun, including weekends.
• C1+ English for direct communication with US customers & partners.

Responsibilities

• Respond to customer inquiries in Intercom/Slack within targets.
• Document SOPs and workflows in Notion.
• Build AI-powered automations to raise deflection and automation rates.
• Coordinate daily lab partner logistics and communications.
• Ensure HIPAA-compliant handling of patient data (training provided).

Skills

2+ years in customer support ops

Direct customer-facing support

Intercom experience

Automated support workflows

SOPs + Notion documentation

Availability 9:00–18:00 PST Wed-Sun

English (C1+)

Tools

Intercom Fin

Zendesk AI

Zapier

Make

Job description

Pearl Talent in the US healthcare tech space is seeking an Operations Coordinator. This fully remote role covers customer support, process documentation, AI automation, and partner operations across LATAM or the Philippines, with a Wed-Sun 9:00 AM–6:00 PM PST schedule.

You’ll use Intercom, Slack, and Notion to support clients, document SOPs, and build AI-driven workflows that lower manual work and increase deflection, with HIPAA training provided.