Remote Onboarding Success Manager (Contract)

Oyster®; Sinaloa; Presencial; MXN 1.188.000 - 1.697.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

40 days PTO per year

Mental health support

Wellbeing allowance

WFH stipend

Flexible parental leave

Descripción de la vacante

Oyster is seeking an Onboarding Success Manager to deliver exceptional onboarding experiences for Customers and Team Members across a global, remote-first organization. You will collaborate with Legal, Sales, Product and Finance to ensure smooth onboarding and compliant processes.

The role emphasizes guiding customers through onboarding, managing escalations, and maintaining accurate platform data, with a focus on continuous improvement and strong customer outcomes.

Formación

• 3+ years experience in HR or customer-facing roles on an HR SaaS platform.
• Customer-first mentality focused on support and success.
• Experience scheduling and running customer meetings.
• Experience managing customer escalations to resolution.
• Track record of meeting/improving csAT, NPS metrics.
• Experience improving team processes for consistent customer experience.
• Strong attention to detail, organizational and analytical skills.
• Excellent written and verbal communication; autonomous in a fast-paced environment.

Responsabilidades

• Own onboarding journey for Customers and Team Members from submission to Engaged.
• Provide guidance using documentation and diverse sources to Customers and Team Members.
• Organize meetings to answer questions and align stakeholders.
• Handle custom requests and escalations with Sales, Product, Legal and Finance teams.
• Support contract customization operations and ensure compliance with processes.
• Create/update onboarding documentation and playbooks; use internal knowledge sources.
• Capture and process data accurately on the Oyster platform for smooth employment.

Conocimientos

HR experience

customer-facing

meeting scheduling

escalation management

customer satisfaction

process improvement

attention to detail

communication skills

remote work

languages beyond English

Descripción del empleo

Oyster is seeking an Onboarding Success Manager to deliver exceptional onboarding experiences for Customers and Team Members across a global, remote-first organization. You will collaborate with Legal, Sales, Product and Finance to ensure smooth onboarding and compliant processes.

The role emphasizes guiding customers through onboarding, managing escalations, and maintaining accurate platform data, with a focus on continuous improvement and strong customer outcomes.