Remote Neurology Medical Assistant (Mexico-based)

Cerebrocare; Monterrey; Hybrid; MXN 357,000 - 580,000; Full time

Job summary

Cerebrocare in Monterrey, NL, Mexico, seeks a Virtual Medical Assistant to remotely support our neurology clinics in the United States. This full-time, potentially hybrid role is based in Mexico with the possibility of working U.S. clinic hours.

The ideal candidate holds a healthcare degree in Mexico and is bilingual English/Spanish, with strong communication, computer, and organizational skills, and comfort reaching patients by phone.

Qualifications

• Bilingual English/Spanish – required.
• Completed degree in Medicine, Nursing, Psychology, or related healthcare field in Mexico.
• Strong English communication skills, both written and verbal.
• Comfortable communicating with patients by phone.
• Strong computer and organizational skills.
• Ability to work independently and manage multiple tasks.
• High attention to detail and professionalism.
• Reliable internet connection and suitable home-office environment.
• Availability to work U.S. clinic hours/time zones.

Responsibilities

• Provide virtual clinical and administrative support to our neurology clinics.
• Assist with patient scheduling, follow-ups, and appointment coordination.
• Contact patients by phone to confirm appointments and gather necessary information.
• Assist with patient intake and documentation.
• Update and maintain accurate patient information in the EHR.
• Assist clinical staff with medical records and documentation.
• Coordinate referrals, orders, and other patient-related administrative tasks.
• Communicate professionally with patients, physicians, medical assistants, and other healthcare staff.
• Follow HIPAA and company policies regarding patient confidentiality and protected health information.
• Provide excellent patient support and customer service.

Skills

Bilingual English/Spanish

English communication

Computer skills

Organizational skills

Phone communication

Education

Healthcare degree in Mexico

Job description

Cerebrocare in Monterrey, NL, Mexico, seeks a Virtual Medical Assistant to remotely support our neurology clinics in the United States. This full-time, potentially hybrid role is based in Mexico with the possibility of working U.S. clinic hours.

The ideal candidate holds a healthcare degree in Mexico and is bilingual English/Spanish, with strong communication, computer, and organizational skills, and comfort reaching patients by phone.