Virtual Medical Assistant

Cortex Tbi; Monterrey; Remote; MXN 20,000 - 31,000; Full time

Job summary

Cortex TBI is seeking a Virtual Medical Assistant in Monterrey, MX to provide remote support to our United States neurology clinics. The role is full-time and contractor-based, with the potential for future Mexico-based benefits.

You will work with U.S.-based teams across scheduling, intake, and documentation, while maintaining HIPAA-compliant practices. Ideal candidates hold a healthcare-related degree from Mexico, are bilingual in English and Spanish, and demonstrate strong communication,

Qualifications

• Completed healthcare degree in Mexico.
• Proficient English and Spanish communication.
• Experience with medical documentation and scheduling is a plus.

Responsibilities

• Provide virtual clinical and administrative support to neurology clinics.
• Assist with patient scheduling, follow-ups, and appointment coordination.
• Contact patients by phone to confirm appointments and gather information.
• Assist with patient intake and documentation.
• Update and maintain accurate patient information in the EHR.

Skills

Bilingual English/Spanish

Strong English communication

Excellent patient communication

Strong computer skills

Ability to work independently

Time management

Education

Healthcare-related degree in Mexico

Tools

EHR/EMR systems

Job description

About Cortex TBI

Cortex TBI specializes in the diagnosis, evaluation, and treatment of traumatic brain injuries, concussions, and related neurological conditions. Our multidisciplinary team combines advanced diagnostic testing, evidence-based treatment approaches, and individualized care plans to help patients manage symptoms and improve their quality of life.

We work collaboratively with neurologists, neuropsychologists, therapists, and other healthcare professionals to provide coordinated, patient-centered care throughout the recovery process.

We are looking for a Virtual Medical Assistant based in Monterrey,NL.Mexico to provide remote support to our neurology clinics in the United States.

This position is ideal for healthcare professionals in Mexico who are interested in working with U.S.-based medical teams and gaining experience in the U.S. healthcare system.

Who We’re Looking For

Candidates with a completed healthcare-related degree in Mexico, such as:

• Physician / Medical Doctor
• Nurse / Nursing professional
• Psychologist
• Or other healthcare-related professionals with relevant clinical education and experience

What We Offer

• Full-time position from Mexico
• Independent Contractor position
• In the future, statutory benefits in Mexico may become available, depending on the company’s growth and business needs.

Key Responsibilities

• Provide virtual clinical and administrative support to our neurology clinics.
• Assist with patient scheduling, follow-ups, and appointment coordination.
• Contact patients by phone to confirm appointments and gather necessary information.
• Assist with patient intake and documentation.
• Update and maintain accurate patient information in the EHR.

Requirements

• Bilingual English/Spanish – required.
• Completed degree in Medicine, Nursing, Psychology, or a related healthcare field in Mexico.
• Strong English communication skills, both written and verbal.
• Comfortable communicating with patients by phone.
• Strong computer and organizational skills.
• Ability to work independently and manage multiple tasks.
• High attention to detail and professionalism.
• Reliable internet connection and suitable home-office environment.
• Availability to work U.S. clinic hours/time zones.

Preferred Qualifications

• Experience working in a medical clinic or healthcare setting.
• Experience with U.S. healthcare/medical clinics is highly preferred.
• Experience in neurology or other specialty clinics.
• Familiarity with EHR/EMR systems.
• Knowledge of medical terminology.
• Experience with patient scheduling and medical documentation.
• Familiarity with HIPAA and U.S. healthcare workflows.
• Assist clinical staff with medical records and documentation.
• Coordinate referrals, orders, and other patient-related administrative tasks.
• Communicate professionally with patients, physicians, medical assistants, and other healthcare staff.
• Follow HIPAA and company policies regarding patient confidentiality and protected health information.
• Provide excellent patient support and customer service.

Why Join Cortex TBI?

At Cortex TBI, you will have the opportunity to contribute to specialized neurological care in a collaborative clinical environment. Our focus on comprehensive evaluation, individualized treatment planning, and multidisciplinary coordination allows providers to play an important role in helping patients navigate recovery following brain injury.

If you are passionate about neurological health, enjoy complex clinical problem-solving, and want to make a meaningful difference in patients' lives, we encourage you to apply.