Remote (Mexico) Bilingual Dispatcher (EN/ES)

CobaltoTalent; Ciudad de México; Remote; MXN 603,000 - 979,000; Full time

Job summary

CobaltoTalent is seeking a bilingual Dispatcher / Scheduler to work remotely from Mexico for US home-service and construction contractors. You will handle calls, emails and texts, schedule technicians, and translate between Spanish-speaking crews and English-speaking customers.

The role emphasizes strong communication, reliability, and accurate record-keeping to ensure timely service delivery and customer satisfaction across multiple states.

Qualifications

• 2+ years in dispatch, scheduling, customer service or a call center.
• Advanced spoken English (B2+) and written English.
• Native or fluent Spanish.
• Ability to juggle calls, messages and a live schedule.
• Experience with field service software is a plus.

Responsibilities

• Answer inbound calls, texts and emails; book service appointments & estimates.
• Build and adjust the daily schedule for technicians and crews.
• Dispatch jobs, track arrivals and update customers on delays.
• Coordinate with Spanish-speaking crews and English-speaking customers.
• Confirm next-day appointments and follow up on estimates.
• Keep job records complete with notes, photos and invoices.
• Escalate emergencies, complaints and scheduling conflicts to leadership.

Skills

2+ years in dispatch

Advanced spoken English (B2+)

Native or fluent Spanish

Multitasking across calls/messages/sch

Strong typing & written English

Tools

ServiceTitan

Housecall Pro

Jobber

Job description

CobaltoTalent is seeking a bilingual Dispatcher / Scheduler to work remotely from Mexico for US home-service and construction contractors. You will handle calls, emails and texts, schedule technicians, and translate between Spanish-speaking crews and English-speaking customers.

The role emphasizes strong communication, reliability, and accurate record-keeping to ensure timely service delivery and customer satisfaction across multiple states.