12 - Bilingual Dispatcher / Scheduler

Cobalto Talent; Ciudad de México; Remote; MXN 603,000 - 979,000; Full time

Job summary

CobaltoTalent is seeking a bilingual Dispatcher / Scheduler to work remotely from Mexico for US home-service and construction contractors. You will handle calls, emails and texts, schedule technicians, and translate between Spanish-speaking crews and English-speaking customers.

The role emphasizes strong communication, reliability, and accurate record-keeping to ensure timely service delivery and customer satisfaction across multiple states.

Qualifications

• 2+ years in dispatch, scheduling, customer service or a call center.
• Advanced spoken English (B2+) and written English.
• Native or fluent Spanish.
• Ability to juggle calls, messages and a live schedule.
• Experience with field service software is a plus.

Responsibilities

• Answer inbound calls, texts and emails; book service appointments & estimates.
• Build and adjust the daily schedule for technicians and crews.
• Dispatch jobs, track arrivals and update customers on delays.
• Coordinate with Spanish-speaking crews and English-speaking customers.
• Confirm next-day appointments and follow up on estimates.
• Keep job records complete with notes, photos and invoices.
• Escalate emergencies, complaints and scheduling conflicts to leadership.

Skills

2+ years in dispatch

Advanced spoken English (B2+)

Native or fluent Spanish

Multitasking across calls/messages/sch

Strong typing & written English

Tools

ServiceTitan

Housecall Pro

Jobber

Job description

12 - Bilingual Dispatcher / Scheduler

About the role

We are hiring bilingual (English/Spanish) dispatchers to work 100% remotely from Mexico for home-service and construction contractors in the US (HVAC, plumbing, electrical, cleaning, landscaping).

What you will do

• Answer inbound customer calls, texts and emails; book service appointments and estimates.
• Build and adjust the daily schedule for technicians and crews in the field service software.
• Dispatch jobs, track arrival times and update customers on delays or changes.
• Coordinate with Spanish-speaking crews and English-speaking customers, translating details accurately.
• Confirm next-day appointments and follow up on open estimates.
• Keep job records complete: notes, photos, parts used, invoices ready for billing.
• Escalate emergencies, complaints and scheduling conflicts to the owner or operations lead.

What you bring

Must have

• 2+ years in dispatch, scheduling, customer service or a call center.
• Advanced spoken English (B2+): you can handle an upset customer by phone without a script.
• Native or fluent Spanish.
• Comfortable juggling calls, messages and a live schedule at the same time.
• Strong typing and clear written English for texts and job notes.

Nice to have

• Experience with field service software: ServiceTitan, Housecall Pro, Jobber or similar.
• Experience with U.S. home-service, construction or logistics companies.
• Basic knowledge of HVAC, plumbing or electrical terminology.
• QuickBooks or invoicing experience.