Remote Bilingual Dispatcher & Scheduler (English/Spanish)

CobaltoTalent; Monterrey; Remote; MXN 389.000 - 648.000; Vollzeit

Zusammenfassung

CobaltoTalent is hiring a bilingual Dispatcher/Scheduler to work remotely from Mexico for US-based home-service and construction clients. You will manage inbound inquiries, book appointments, and coordinate field crews across time zones.

Requirements include 2+ years in dispatch or related roles, advanced English (B2+) and native/fluent Spanish. Experience with field-service software and invoicing tools is a plus.

Qualifikationen

• 2+ years in dispatch, scheduling, customer service or a call center.
• Advanced spoken English (B2+).
• Native or fluent Spanish.
• Strong typing and clear written English for texts and job notes.

Aufgaben

• Answer inbound customer calls, texts and emails; book service appointments and estimates.
• Build and adjust the daily schedule for technicians and crews in the field service software.
• Dispatch jobs, track arrival times and update customers on delays or changes.
• Coordinate with Spanish-speaking crews and English-speaking customers, translating details accurately.
• Confirm next-day appointments and follow up on open estimates.
• Keep job records complete: notes, photos, parts used, invoices ready for billing.
• Escalate emergencies, complaints and scheduling conflicts to the owner or operations lead.

Kenntnisse

Dispatch scheduling

Customer service

Bilingual English/Spanish

Typing fast

Tools

ServiceTitan

Housecall Pro

Jobber

QuickBooks

Jobbeschreibung

CobaltoTalent is hiring a bilingual Dispatcher/Scheduler to work remotely from Mexico for US-based home-service and construction clients. You will manage inbound inquiries, book appointments, and coordinate field crews across time zones.

Requirements include 2+ years in dispatch or related roles, advanced English (B2+) and native/fluent Spanish. Experience with field-service software and invoicing tools is a plus.