Remote Luxury Travel Concierge – Customer Experience

manatal-264; Ciudad de México; A distancia; MXN 335.000 - 614.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible scheduling

Travel perks

Professional training

Descripción de la vacante

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients through every stage of their travel journey. You will be a trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This role suits someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences. Join a supportive team offering ongoing training and travel perks.

Formación

• Strong verbal and written communication skills.
• Background in customer service, travel, or hospitality preferred.
• Highly organized with strong attention to detail.
• Comfortable learning new booking platforms and systems.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy.
• Proactively follow up with clients before and after travel for a positive experience.
• Address client concerns with empathy and solution-oriented thinking.
• Maintain documentation and update booking systems as required.

Conocimientos

Excellent verbal communication

Excellent written communication

Customer service

Travel industry knowledge

Detail-oriented

Organized

Descripción del empleo

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients through every stage of their travel journey. You will be a trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This role suits someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences. Join a supportive team offering ongoing training and travel perks.