Luxury Travel Experience Consultant - Remote & Flexible

manatal-264; Cancún; A distancia; MXN 300.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote

Flexible scheduling

Travel perks

Descripción de la vacante

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients through every stage of their travel journey in a client-facing role. You will be a trusted contact from initial booking to post-trip follow-up, ensuring a seamless and high-quality experience.

This role suits someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating memorable client experiences.

Formación

• Excellent verbal and written communication skills demonstrated in client interactions.
• Strong customer service background in travel, hospitality, or service industries preferred.
• Highly organized with strong attention to detail and ability to manage multiple requests.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Conocimientos

Verbal communication

Written communication

Customer service

Attention to detail

Tech-savvy

Multi-client handling

Descripción del empleo

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients through every stage of their travel journey in a client-facing role. You will be a trusted contact from initial booking to post-trip follow-up, ensuring a seamless and high-quality experience.

This role suits someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating memorable client experiences.