Remote Lead Qualification Specialist – Live Transfers

Royal York Property Management, inc.; Región Centro; À distance; MXN 534 000 - 668 000; Plein temps

Résumé du poste

Royal York Property Management, inc. is hiring a Lead Qualification Representative for a remote, full-time position with EST business hours. You will engage property owners by phone, qualify leads, and transfer qualified prospects to sales reps via live transfers.

The role emphasizes outbound calling, objection handling, and adherence to scripts and compliance. Candidates should have 3+ years in outbound calling, CRM experience, and strong English communication skills.

Qualifications

• Three or more years of high-volume outbound-calling experience.
• Experience with lead qualification and live transfers.
• Experience working against measurable hourly or daily performance targets.
• Experience using an automatic dialer.
• Experience using a CRM while actively calling.
• Strong spoken and written English.
• Clear listening, communication, and objection-handling skills.
• Ability to remain calm and professional on difficult calls.
• Full-time availability during the assigned campaign schedule.

Responsabilités

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear and professional call openings.
• Confirm required property-owner and qualification information.
• Identify whether the prospect is interested in learning more.
• Explain the purpose and potential value of the service clearly.
• Handle questions, objections, suspicion, and rejection professionally.
• Obtain permission before initiating a transfer.
• Complete warm live transfers to sales representatives.
• Record accurate notes, outcomes, and dispositions in the CRM.
• Schedule callbacks and follow up on unsuccessful transfers when required.
• Respect opt-out and do-not-call requests.
• Follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching, call reviews, and performance reporting.
• Meet call-quality and accepted-transfer targets.

Connaissances

High-volume outbound-calling

Lead qualification

Live transfers

Dialer experience

CRM usage

English proficiency

Objection handling

Professional communication

Campaign adherence

Remote work readiness

Outils

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Description du poste

Royal York Property Management, inc. is hiring a Lead Qualification Representative for a remote, full-time position with EST business hours. You will engage property owners by phone, qualify leads, and transfer qualified prospects to sales reps via live transfers.

The role emphasizes outbound calling, objection handling, and adherence to scripts and compliance. Candidates should have 3+ years in outbound calling, CRM experience, and strong English communication skills.