Remote LATAM Account Manager — SaaS & Public Sector Growth

OpenFn; Mexico; Remote; MXN 1,662,000 - 2,400,000; Full time

Job summary

OpenFn is a remote-first organization providing an open-source platform for data integration and automation. We are hiring our first Account Manager to own existing subscription customers, drive retention, and grow revenue while establishing the account management function.

As the first AM in this market, you will build relationships with technical and non-technical stakeholders, ensure customers realize value, and help shape the ongoing product and services offering.

Qualifications

• 3–7+ years in account management or customer success in SaaS.
• Proven ability to retain and grow a portfolio with renewals and upsell.
• Experience with technically substantive products.
• Fluent in Spanish and English.
• Able to work remotely with robust internet.
• Comfort discussing APIs, integrations, data workflows.

Responsibilities

• Own portfolio of subscription customers and renewals.
• Build multi-threaded relationships across customer orgs.
• Develop account plans mapping objectives to value.
• Lead QBRs and regular check-ins.
• Coordinate with product and services teams on feedback.
• Establish playbooks and data in CRM.

Skills

Relationship management

SaaS / subscription

Account growth

Technical fluency

Spanish language

English language

Remote collaboration

Job description

OpenFn is a remote-first organization providing an open-source platform for data integration and automation. We are hiring our first Account Manager to own existing subscription customers, drive retention, and grow revenue while establishing the account management function.

As the first AM in this market, you will build relationships with technical and non-technical stakeholders, ensure customers realize value, and help shape the ongoing product and services offering.