Remote IT Support Specialist | Windows/Linux & Okta Expert

HQ Platinum; Monterrey; Presencial; MXN 435.236 - 696.378; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

100% remote work

Collaborative work environment

Descripción de la vacante

HQ Platinum is seeking a qualified candidate for a technical support role based in Monterrey, Nuevo León, offering a competitive salary and 100% remote work. Responsibilities include resolving user requests, monitoring inventory, and maintaining technical documentation. Required qualifications include a Bachelor's degree in a related field and 2–4 years of relevant experience in technical support. Ideal candidates should possess strong communication skills and proficiency with Okta and Jira Service Management.

Formación

• Minimum of 2–4 years of experience in hardware and software technical support.
• Proficiency in troubleshooting hardware and software issues.
• Strong communication and customer service orientation.

Responsabilidades

• Resolve user requests and incidents via tickets, email, and phone.
• Monitor and maintain hardware and software inventory.
• Create and maintain technical documentation for user support.
• Participate in IT projects and training on corporate tools.

Conocimientos

Technical support experience

Windows and/or Linux system administration

Microsoft 365 support

Okta administration

Jira Service Management proficiency

Educación

Bachelor's degree in Systems Engineering, Information Technology, or related field

Descripción del empleo

HQ Platinum is seeking a qualified candidate for a technical support role based in Monterrey, Nuevo León, offering a competitive salary and 100% remote work. Responsibilities include resolving user requests, monitoring inventory, and maintaining technical documentation. Required qualifications include a Bachelor's degree in a related field and 2–4 years of relevant experience in technical support. Ideal candidates should possess strong communication skills and proficiency with Okta and Jira Service Management.