ERP Tech Support Specialist

Grow; Monterrey; Presencial; MXN 429.701 - 601.581; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive health and wellness benefits

Free LinkedIn Learning licenses

Inclusive workplace policies

Opportunities for mentorship

Career development programs

Descripción de la vacante

Grow is seeking a Customer Support Specialist in Monterrey, Mexico. This position involves providing technical support through various channels, ensuring client issues are resolved promptly. Candidates should possess a related degree, excellent communication skills, and experience in troubleshooting. Knowledge of ERP systems is a plus. The role offers comprehensive health benefits, career development opportunities, and a supportive work environment emphasizing work-life balance.

Formación

• Minimum of three years related experience preferred.
• Willingness to learn and explore new technologies.
• Demonstrated expertise in meeting business needs with technology solutions.

Responsabilidades

• Respond to client calls in a professional manner, providing appropriate solutions.
• Interact with clients for complex testing and troubleshooting technical functions.
• Ensure service quality levels are maintained.

Conocimientos

Excellent verbal communication skills

Strong analytical skills

Troubleshooting abilities

Service-oriented mindset

Fluency in English

Educación

Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain-related fields

Herramientas

Microsoft operating systems

SQL

MPC systems

Descripción del empleo

Grow is seeking a Customer Support Specialist in Monterrey, Mexico. This position involves providing technical support through various channels, ensuring client issues are resolved promptly. Candidates should possess a related degree, excellent communication skills, and experience in troubleshooting. Knowledge of ERP systems is a plus. The role offers comprehensive health benefits, career development opportunities, and a supportive work environment emphasizing work-life balance.