Remote Bilingual Healthcare Training Specialist

Resolv Global; Ciudad de México; Presencial; MXN 140.000 - 187.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote role

Independent Contractor arrangement

Paid training

Descripción de la vacante

Resolv Global is seeking experienced trainers for a fully remote healthcare BPO program supporting a US-based client. You will deliver engaging training, run virtual sessions, and clearly explain processes to ready customer experience representatives for production.

Must be fully bilingual (English/Spanish) with healthcare customer service experience and at least 1 year of remote work. Competitive, contract-based pay with weekly payments and a training period.

Formación

• Previous BPO/contact center training experience.
• Healthcare/customer experience in a BPO setting is essential.
• Fully bilingual in English and Spanish, with strong communication skills.
• Experience delivering training remotely and managing virtual sessions.
• Ability to work U.S. business hours and coach diverse learners.

Responsabilidades

• Deliver engaging and structured training to new customer experience representatives.
• Facilitate virtual training sessions in a professional and engaging manner.
• Explain processes, procedures, systems, and customer service expectations clearly.
• Use different teaching approaches to accommodate different learning styles.
• Monitor learner understanding and identify knowledge gaps.

Conocimientos

BPO training experience

Healthcare customer experience

Remote work experience

Bilingual English & Spanish

Presentation skills

Tech-savvy & adaptable

Independent Contractor mindset

US business hours availability

Herramientas

Microsoft Teams

Office 365

Descripción del empleo

Resolv Global is seeking experienced trainers for a fully remote healthcare BPO program supporting a US-based client. You will deliver engaging training, run virtual sessions, and clearly explain processes to ready customer experience representatives for production.

Must be fully bilingual (English/Spanish) with healthcare customer service experience and at least 1 year of remote work. Competitive, contract-based pay with weekly payments and a training period.