Remote Healthcare Customer Care Specialist

Everise; México; Remote; MXN 179,000 - 257,000; Full time

Benefits offered by this job

Work from home

Job summary

Everise, a global experience company, is seeking a remote call-center representative to handle inbound calls about healthcare benefits. You will need strong customer service skills, empathy for seniors, and the ability to work from a dedicated home setup.

The role includes performance targets, occasional overtime, and a robust work-at-home program. Requirements include a quiet home workspace, reliable internet, and the ability to pass a background check.

Qualifications

• Handle a high volume of inbound calls with professionalism.
• Gather customer information, educate on products and services, and fulfill needs.
• Navigate multiple systems simultaneously to resolve inquiries.

Responsibilities

• Handle a high volume of incoming calls professionally.
• Gather customer information, assess needs, and educate on products/services.
• Resolve issues via one-call resolution or escalation when needed.
• Meet or exceed performance metrics and attendance requirements.
• Document customer information and call disposition as required.

Skills

High-volume calls

Customer care

Problem solving

Communication

Attendance reliability

Team player

Integrity

Schedule flexibility

Empathy for seniors

Tools

CRM systems

Job description

Everise, a global experience company, is seeking a remote call-center representative to handle inbound calls about healthcare benefits. You will need strong customer service skills, empathy for seniors, and the ability to work from a dedicated home setup.

The role includes performance targets, occasional overtime, and a robust work-at-home program. Requirements include a quiet home workspace, reliable internet, and the ability to pass a background check.