Healthcare Outreach Associate: Patient Support & Scheduling

Remoto Workforce; México; Remote; MXN 173,000 - 207,000; Part time

Benefits offered by this job

Vacation days

Christmas bonus

Medical insurance

Accounting support

Laptop provided

Job summary

Remoto Workforce is seeking a Health Junior Caller to support patient outreach, coordinate appointments, and ensure clear communication throughout the healthcare journey. This remote role emphasizes empathy, reliability, and accurate documentation while handling sensitive information.

The candidate should have 6–8 months of customer service experience, fluent English, and comfort with CRM systems and data-entry tools. A medical-insurance supported package is included for focus on patient care.

Qualifications

• 6–8 months of experience in customer service or similar phone-based roles.
• Fluent English communication skills (spoken and written).
• Comfortable using CRM systems and data-entry platforms.
• Proficiency with Microsoft Office and web-based applications.
• Strong phone etiquette and interpersonal communication skills.

Responsibilities

• Contact patients via phone to provide information and support.
• Conduct outbound calls to follow up on healthcare inquiries and services.
• Assist patients with scheduling, rescheduling, and confirming appointments.
• Verify patient information and maintain accurate records.
• Document call outcomes and patient interactions in systems.
• Maintain confidentiality and professionalism with sensitive data.

Skills

Customer service

Fluent English

CRM systems

Data entry

Phone etiquette

Tools

MS Office

Web apps

Job description

Remoto Workforce is seeking a Health Junior Caller to support patient outreach, coordinate appointments, and ensure clear communication throughout the healthcare journey. This remote role emphasizes empathy, reliability, and accurate documentation while handling sensitive information.

The candidate should have 6–8 months of customer service experience, fluent English, and comfort with CRM systems and data-entry tools. A medical-insurance supported package is included for focus on patient care.