Remote Healthcare Virtual Assistant - Patient Call Center

Hire Overseas; Región Centro; Remote; MXN 826,000 - 1,193,000; Full time

Job summary

Hire Overseas is seeking a Healthcare Virtual Assistant (Call Center) to support a high-volume patient call center remotely. You will triage, pre-screen, schedule, and log tickets for clinical and administrative staff, ensuring a smooth patient experience across New York and Southern California locations.

The role is 100% remote with no clinical decision-making. Candidates should have healthcare call center experience, be proficient in AdvancedMD EMR, and maintain strict HIPAA compliance while

Qualifications

• Experience in healthcare call center or medical admin role.
• Proficiency in AdvancedMD EMR (hard requirement).
• Strong HIPAA knowledge and discretion.
• Excellent spoken and written English.
• Organized and detail-oriented with high call volume.
• Ability to work remotely with minimal oversight.

Responsibilities

• Answer and pre-screen inbound patient calls, triaging call intent and routing patients to the right team member or next step.
• Handle new patient inquiries, ensuring every prospective patient receives a timely, warm, and accurate response.
• Manage scheduling and rescheduling for existing patients across New York and Southern California clinic locations within AdvancedMD EMR.
• Confirm appointments and follow up on open scheduling items to reduce no-shows and gaps.
• Log and flag items as tickets for in-house staff, with the right information attached so they can act without needing more context.
• Track open tickets and flag anything not picked up within the expected window.
• Maintain accurate, organized patient records and handle all patient information in strict compliance with HIPAA.

Skills

Healthcare call center experience

Empathy & communication

Attention to detail

Independent work

Tools

AdvancedMD EMR

Job description

Hire Overseas is seeking a Healthcare Virtual Assistant (Call Center) to support a high-volume patient call center remotely. You will triage, pre-screen, schedule, and log tickets for clinical and administrative staff, ensuring a smooth patient experience across New York and Southern California locations.

The role is 100% remote with no clinical decision-making. Candidates should have healthcare call center experience, be proficient in AdvancedMD EMR, and maintain strict HIPAA compliance while