Remote EV Tech Support Specialist - Paid Training

Resolv Global; Villahermosa; Remote; MXN 117,000 - 166,000; Full time

Job summary

Resolv Global is seeking an EV Technical Support Specialist to help customers with questions, troubleshooting, and maximizing the value of EV charging products. Training is provided, and the role is remote from Mexico with weekly paid compensation.

You will handle inquiries via phone, live chat, and email, document interactions, and maintain up-to-date product knowledge while collaborating with a remote team. This is an independent contractor engagement with a Monday–Friday schedule.

Qualifications

• Experience in technical support or customer service.
• Familiarity with EV charging products or automotive systems is a plus.
• Strong written and verbal English communication skills.

Responsibilities

• Provide first-level technical support to customers about EV charging products.
• Assist customers via phone, live chat, and email.
• Guide customers through troubleshooting steps and resolve inquiries.

Skills

Customer service

Technical support

EV knowledge

Communication skills

Problem solving

Organizational skills

Microsoft Office

Remote work

English language

Tools

Microsoft Teams

Office 365

Job description

Resolv Global is seeking an EV Technical Support Specialist to help customers with questions, troubleshooting, and maximizing the value of EV charging products. Training is provided, and the role is remote from Mexico with weekly paid compensation.

You will handle inquiries via phone, live chat, and email, document interactions, and maintain up-to-date product knowledge while collaborating with a remote team. This is an independent contractor engagement with a Monday–Friday schedule.